Help center
Learn how to process public links, choose available assets, manage tasks, and resolve common issues.
Downloads and assets
How do I create a download task?
Paste a public video link and analyze it. After sign-in, choose an available asset, create a task, and follow its progress in Tasks.
Why can’t I see 4K, 2K, or 1080P?
Only assets provided by the source are shown. Original quality, regional or account restrictions, and source-platform processing can affect availability.
What if a high-resolution video will not play?
1080P and above may use VP9, AV1, or H.265. Use VLC, PotPlayer, or Infuse; some players do not support these formats.
Are subtitles and covers free?
After sign-in, available subtitles and covers can be saved separately without using download credits.
Credits, plans, and payments
Does VIP include unlimited downloads?
No. Subtitles and covers are free after sign-in; MP3 and 360P–720P use credits; 1080P and above require both an active VIP plan and credits.
How many credits does each asset use?
360P, 480P, and 720P use 1 credit; 1080P uses 2; 2K uses 3; 4K uses 5; 8K uses 10; audio uses 1. The exact amount is shown before task creation.
What happens to credits after a failed or cancelled task?
Eligible tasks that do not complete are refunded automatically. Keep the task number and contact support if the balance is incorrect.
When are paid benefits added?
Plans and credits are added after the payment provider confirms the payment. Check the order status in your account and do not pay twice.
Parsing and task issues
What if the link cannot be analyzed?
Confirm that the link is public and still accessible. The source may temporarily require verification or limit access; wait before trying the same link again.
What if a task stays queued or downloads slowly?
High-resolution, long videos, and compatible MP4 conversion take longer. Check the current state in Tasks and return later if needed.
What if my download link has expired?
Download links are time-limited. Return to Tasks for a new link, and save completed files before the server retention period ends.
Account and downloads
How do I manage plans, credits, and orders?
Sign in and open your account to view downloads, credit balance, VIP status, and orders.
What if a large file download fails?
Check device storage and network stability. If the task is complete, request a new download link from Tasks.
How do I recover access or verify my email?
Use email-code sign-in from the sign-in page. Password-reset links remain available for legacy password accounts, and email verification can be requested again when needed.
Send feedback
Describe the issue and include a task or order number if relevant. Do not include passwords, verification codes, or payment secrets. Our team normally responds within 24 hours.