Eligibility
A full refund may be requested within 24 hours after payment when paid benefits and download credits attached to the order have not been used. Eligibility is determined from the order and service records.
Exclusions
Refunds are not available for used credits or benefits, requests made after 24 hours, non-service failures caused by devices, networks, players, or source restrictions, or fraud and abuse.
Request and processing
Submit a request from your account orders or contact support@hsk996.com. Approved refunds return to the original payment method; processing time depends on the payment provider.